Thank you for choosing Jannah TD for your software development, website UI/UX design, and e-commerce solutions. We strive to provide the highest quality services to meet your needs. This Refund Policy outlines the conditions under which we will consider refund requests.
1. General Refund Policy
1.1 Non-Refundable Orders Once an order is placed with Jannah TD, it is considered non-refundable unless otherwise stated in this policy. We encourage you to thoroughly review your requirements and conduct necessary research before placing an order.
2. Refund Eligibility
2.1 Our Discretion Refunds will be issued at the sole discretion of Jannah TD. We reserve the right to determine the eligibility of a refund and the amount to be refunded based on the specific circumstances of each case.
2.2 Refund Request Submission To request a refund, you must contact us at [refunds@jannahtd.com] within 30 days of the order placement. Please include your order details and the reason for the refund request.
3. Evaluation of Refund Requests
3.1 Order Review Upon receiving a refund request, we will review the order details and the reasons provided for the refund. This review process may take up to 14 business days.
3.2 Decision Notification After our review, we will notify you of our decision via email. If a refund is approved, we will inform you of the amount to be refunded and the method of refund.
4. Partial Refunds
4.1 Criteria for Partial Refunds In some cases, we may offer a partial refund based on the work completed and the costs incurred up to the point of the refund request. The amount of the partial refund will be determined at our discretion.
5. Conditions and Limitations
5.1 Non-Refundable Items Certain items or services are non-refundable, including but not limited to:
- Custom software development once development has begun
- Website UI/UX design after initial mockups have been delivered
- E-commerce solutions after implementation has started
5.2 Third-Party Services If your order involves third-party services or products, the refund policy of the third-party provider will apply.
6. Chargebacks
Initiating a chargeback without contacting us first to resolve the issue may result in the immediate termination of your services and could affect your ability to use Jannah TD in the future. We encourage you to contact us directly to resolve any payment disputes.
7. Contact Information
For any questions or concerns regarding our Refund Policy, please contact us at:
Jannah TD
Email: refunds@jannahtd.com
By placing an order with Jannah TD, you acknowledge that you have read and agree to this Refund Policy. We appreciate your business and are committed to ensuring your satisfaction with our services.